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Return & Refund Policy

Once aggregator processes the refunds then status will be ‘success’ or ‘failed’
But refund status success at aggregator end doesn’t mean the money has reached.
While the U.S. does not have federal laws affecting returns and refunds, it's still a good idea to have a Return & Refund Policy. U.S. state laws do not require a Return & Refund Policy either but under certain circumstances, you will need to post this policy conspicuously in your storefront or through your ecommerce website. Issuing returns and refunds is at your store discretion. However, informing of your policies and maintaining fair terms is expected from your customers. Here's an overview of the laws affecting your Return & Refund Policy in the U.S. and good practices for allowing returns, refunds, and exchanges for merchandise.
A Return & Refund Policy is a policy that informs customers of the cost, timeframe, and requirements for returning merchandise for a refund or exchange. This policy also indicates whether a refund is provided as store credit or return of the purchase price. If there are conditions to securing a return, refund or exchange, the Return & Refund Policy lists those as well.
A Return & Refund Policy may be included within a Terms & Conditions agreement or be its own fully separate document, occupying its own page on your website. Retailers also often provide this policy in hard copy with shipments. Most retailers provide the Return & Refund Policy online in FAQ format and in the Terms & Conditions agreement itself. Stores may create as generous or restrictive of a Return & Refund Policy as they see fit for their business.

Even without a U.S. federal law, you still need to be cautious when it comes to your Return and Refund Policy and practices. A number of states have passed laws regarding Return & Refund Policies. Some of them are limited to the cancellation of transactions, like hotel or campsite reservations and digital products. Others are primarily focused on assuring consumers see the policy on a website or in a store. While no state laws truly require a Return & Refund Policy, there are circumstances where you need to make your Return & Refund Policy conspicuous at your storefront and on your website. Each law has guidelines on making this happen. The following list includes fourteen states with laws affecting Return & Refund Policies and their requirements.


Return & Refund Policy Laws
Connecticut law allows retailers to set their own Return & Refund Policy terms. The only requirement is that they display the policy in a conspicuous place. If the Return & Refund Policy is not displayed or the retailer does not have a Return & Refund Policy, the buyer is entitled to a refund in the amount of the purchase price. Retailers are not obligated to provide a refund without proof of purchase. Connecticut law does not apply to perishable items, plants, custom-made goods, used items, and those that cannot be resold due to state regulations. Merchandise marked "as-is" or "final sale" also fall under these exceptions.

Form of Refund
The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. This can vary based on circumstances. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. It also lists some specifics, such as what happens if a person paid more than $800 in cash or more than $250 by check, and how gift card balance refunds will be issued: You can also offer a replacement for damaged items along with or instead of a refund. Your store has the option of offering refunds, store credit or an exchange based on circumstances or you can have a universal policy that only gives store credit or cash refunds. As long as you make it clear to your customers, your decision is acceptable under U.S. law.